IT Support Technician

KVK Tech is looking for a IT Support Technician to join our team in Newtown PA.

The IT Support Technician will be responsible for providing overall Level 1 technical assistance and support related to computer systems, hardware, and software, to end-users via phone, remote access, and desk side support. Under supervision of the Senior IT Manager, the Technician will respond to queries, isolate problems, and determine and implement solutions. This position requires the ability to resolve end user problems quickly. You must have excellent communications skills (both verbal and written), must manage time effectively and have strong organizational skills. You must also possess the ability and judgment to escalate support requests if necessary, as part of the Information Technology team.

This position’s responsibilities will include, but not be limited to the following:

  • Evaluate and prioritize incoming phone and email requests for assistance.
  • Monitor internal help desk system for the delegation, assignment and/or completion of trouble tickets.
  • Respond to queries either in person, over the phone, or via remote access.
  • Provide diagnosis in basic error situations to determine point of failure.
  • Work closely with associates to provide solutions.
  • Operate and utilize the trouble ticket system, which will provide incident and problem management for issues related to computer systems (software and hardware).
  • Coordinate problems with appropriate technicians.
  • Troubleshoot equipment malfunctions and correct them as directed by operation manuals, or supervisor.

Benefits Include:

401(k) with matching

Health, Vision, Dental Insurance

Childcare Scholarship

Tuition Reimbursement

Bonus Pay + Merit Increases

Paid Time Off

Flexible Holidays

We are looking for applicants with:

  1. Experience with Solarwinds WebHelpDesk and Citrix XenDesktop a plus.
  2. Strong aptitude in OS repairs, hardware, upgrades and troubleshooting.
  3. Ability to utilize any/all tools available in order to remedy minor computer equipment malfunctions.
  4. Knowledge of computers in order to perform task listed under principal duties, and responsibilities.
  5. Knowledge of methodology to operate computer systems and to troubleshoot minor computer equipment malfunctions.
  6. Interpersonal skills necessary to assist and train others in computer systems.

KVK Tech is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, sexual orientation or any other protected status.

We encourage you to apply if you feel that you are a match! We look forward to hearing from you.