Wire Technician 7/22

KVK Tech is looking for Wire Technicians to join our team in Newtown PA.

Responsibilities include, but are not limited to:

  1. Responsible for providing overall Level 1 technical assistance and support related to corporate and site level computer systems, hardware, and software, to end-users via phone, remote access, desk side support and running network wires.
  2. Monitor internal help desk system for the delegation, assignment and/or completion of trouble tickets.
  3. Respond to queries either in person, over the phone, or via remote access.
  4. Provide diagnosis in basic error situations to determine point of failure.
  5. Work closely with associates to provide solutions.
  6. Operate and utilize the trouble ticket system, which will provide incident and problem management for issues related to computer systems (software and hardware)

Benefits Include:

401(k) with matching

Health, Vision, Dental Insurance

Childcare Scholarship

Tuition Reimbursement

Bonus Pay + Merit Increases

Paid Time Off

Flexible Holidays

We are looking for applicants with:
1. A college degree is preferred (Associates or B.S.)

2. Experience with Solarwinds WebHelpDesk and Citrix XenDesktop a plus.

3. Strong aptitude in OS repairs, hardware, upgrades and troubleshooting.

4. Ability to utilize any/all tools available in order to remedy minor computer equipment malfunctions.

5. Knowledge of computers in order to perform task listed under principal duties, and responsibilities.

6. GxP Computer Systems and Part 11 regulations experience is preferred.

7. Knowledge of methodology to operate computer systems and to troubleshoot minor computer equipment malfunctions.

KVK Tech is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, sexual orientation or any other protected status.

We encourage you to apply if you feel that you are a match! We look forward to hearing from you.